My name is Ross Fischer. My wife and I are the owners of the company Back to the Caribbean.
First of all, if you have purchased the promotional vacation package from our company, congratulations on receiving this promotion!! I have put an exact copy of everything you will receive in writing by clicking on this link if your package is $498 and this link if your package is $518. For all of our company information, including our all-important Florida Seller of Travel License, Click Here.

Also, here is our page of testimonials Phone numbers of these previous travelers can be given upon request.

The reason for this website is as follows:  After Googling the words Back to the Caribbean scam and Back to the Caribbean complaint and reading the comments on these unethical “complaint Board” marketing web sites, I felt compelled to write my own complaint.  This is our only recourse to defend ourselves against unscrupulous people who try to extort a refund two or three years after getting the package, even though they are not entitled to one (and have been told so by their credit card company, the State, and the BBB).

First of all, everyone obviously has the right to complain, especially if he or she has a legitimate reason for doing so.  In my opinion, one complaint is too many.  The problem is that  on these unscrupulous web sites, every complaint is published, regardless of whether it is honest or true. There is no penalty or accountability for writing a complaint that is false, or even worse, libelous or defamatory. There is no vetting process to find out if it is true, which is understandable, but disappointing.  The complaint sites are a business unto themselves.  Even worse, the goal of these complaint companies is to get visitors to their site to view their advertisements.  And they don’t care how they do it.  So, when you Google our company, you don’t see the actual complaints right away.  You see links to their sites that say “Back to the Caribbean scam,”   “Back to the Caribbean complaints”, etc.  Because they are hoping these “hot button” keywords get you to click on their site.  More clicks equals more money for their site!   Worse yet, most of these sites even call us to offer to get rid of the negative information, for a fee!

We are a legitimate company so it is our decision to fight false complaints vehemently, and to try to resolve substantiated complaints immediately.  We have placed all complaints that we can find online directly to our site here.  And we don’t have any advertisements on our page as it is our opinion that the way those sites are run is unethical.  We ask that if you want to view the complaints, please click on our site so they don’t get the advertisement money off of making us look bad.

I want to emphasize again that while we are not perfect, 90% of these complaints on these sites not true.  Whether someone say we don’t answer calls (which we do), or don’t want you to travel(also ridiculous), these are people that are trying to email us first and say, “if you don’t give us a refund 3 years later, we are going to complain online.”  Also, unfortunately with travel, no one ever takes the time to write a positive response, but it is so easy to disparage someone on the Internet, especially anonymously, and especially with these unethical complaint Websites.

Occasional complaints in the past, concerning changes in destination choices are generally valid.  Since we allow our customers 18 months to use each vacation, by the time someone travels, due to circumstances beyond our control (Examples: Hurricane Ivan  in Cayman, employee strike in Aruba) we have to use a different destination.  What we do then, is we try to offer alternate destinations that are as good or better, and to make up for it, we give extra amenities such as extra nights or extensions. Our terms clearly say, destinations are subject to change based on availability. This situation only happens about 2% of the time; 98% of the time we are able to give customers the destination they want. On top of that 90% of the people that are given alternate destinations are happy with our resolution. So that leaves about one-tenth of one percent that has a complaint.

In conclusion, if you have recently purchased this package, and you put it in a drawer and forget about it for 3 years, you cannot call me 3 years later and get a refund.  You can complain to Bill Gates himself, but it is unfair to even ask for your money back.

If you can’t use it, we will extend it, we will let you transfer it, and we will do anything you can to help you travel and have one of the best vacations of your life.
Again, we have sold an average of 2,500 packages a year the last 3 years, and we have an average of 10 complaints with the State each year. Therefore, when you do the math over 99.5% are Satisfied cusrtomers. Not to mention that most of these complaints are people asking for refunds they are not entitled to, and 100% of those state complaints are resolved satisfactorily, according to the State of Florida.
We will always try to do the best we can to make things right, and will do what we can to make you happy.
I thank you for taking the time out to read this page, and I can be reached for any reason atRoss@backtofun.com

Ross Fischer
Back to the Caribbean